Return Policy

return policy

At Vebo Auto Service, we take pride in delivering quality automotive service, repair, and parts. Customer satisfaction is important to us, and we are committed to addressing any concerns fairly and transparently. This Refund Policy outlines the conditions under which refunds or adjustments may be considered.

1. General Policy

Payments made for diagnostic services and inspections are non-refundable, as these cover the time and expertise of our technicians.
Refunds are not provided for completed labour services once work has been carried out, except in cases of proven workmanship errors.
Refunds or replacements for parts and products are subject to supplier/manufacturer warranty terms and must meet the conditions below.

2. Labour and Workmanship

If a customer believes there is an issue with the workmanship of a repair or service, Vebo Auto Service will inspect the vehicle at no additional cost. However, if the vehicle is found to have new issues, Vebo Auto Service has the right to charge additional diagnostic or workmanship charges.
If a defect related to workmanship is confirmed within the warranty period stated on the invoice, Vebo will re-perform the repair at no charge.
Refunds for labour are only considered if:
- Vebo Auto Service cannot rectify the workmanship issue, or
- The service was charged but not performed.

3. Parts and Products

Parts supplied and installed by Vebo Auto Service are covered under the manufacturer’s or supplier’s warranty.
A refund or replacement may be provided if:
- The part is defective and confirmed by the supplier, and
- The issue occurs within the warranty period stated on the invoice.
If the earlier proposed part is defective, Vebo Auto Service may propose an upgrade to a more reliable alternative.
Parts that are BMW original parts and special-order parts are non-refundable.
No refund will be issued for customer-supplied parts. This includes the labour paid to install customer supplied parts.

4. Deposits

Deposits for special-order parts or scheduled repair bookings are non-refundable, unless:
- Vebo Auto Service is unable to supply the part or complete the agreed service.

5. Exclusions

Refunds will not be granted in the following cases:

Issues arising from normal wear and tear, misuse, accidents, or modifications not performed by Vebo.
Work performed elsewhere after leaving Vebo Auto Service, without giving us the opportunity to inspect or rectify the issue.
Customer dissatisfaction based on price, time estimates, or subjective expectations once work has been completed as agreed.

6. Process for Requesting a Refund or Adjustment

The customer must notify Vebo Auto Service within 7 days of discovering an issue.
The vehicle must be returned to our workshop for inspection.
If a refund or adjustment is approved, it will be processed within 14 business days.

7. Policy Changes

Vebo Auto Service reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our official communication channels. Customers are encouraged to review this policy periodically to stay informed of any updates.

8. Our Commitment

We aim to resolve all concerns with fairness, transparency, and professionalism. Our priority is to keep our customers safe on the road and confident in the services we provide.